RETURN POLICY

 

Last updated May 29, 2023

 

 

Thank you for your purchase. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

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RETURNS

 

All returns must be initiated within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

 

RETURN PROCESS

 

To return an item, please email Customer Service at firesprinklerdrain@gmail.com with your name, date of purchase, reason for return, and your request for REFUND, STORE CREDIT, or EXCHANGE. After receiving your email, we will email you a prepaid return shipping label within 3 business days. Place the fire sprinkler drain and extension pole securely in its original packaging, and mail in your return using the provided shipping label.

 

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REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your refund, store credit, or exchange. Please allow at least seven (7) business days from the receipt of your item to process your request. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

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EXCEPTIONS    

 

For defective or damaged products, please contact Customer Service below to arrange a refund or exchange. 

        

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

Email: firesprinklerdrain@gmail.com

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